| What is a "drop shipment"? |
A drop shipment is any item that is sent directly from one of our manufacturer's facilities instead of shipping from our warehouse. Our custom fit items and larger items make up the bulk of this kind of shipment. A drop shipment should arrive no more than 3 weeks from the date ordered. If you should need to return such an item, please send it to DrivingComfort.com and not to the manufacturer.
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| Why is a particular "Custom Fit" item not available for my vehicle? |
We offer products to fit most, but not all, vehicles. Our product offering is limited to those available from our manufacturers. It may take up to 6 months for the manufacturers to develop products for new model-year vehicles. If you can't find your vehicle in our on-line database, please contact us for availability.(customerservice@drivingcomfort.com)
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| Do you ship internationally? |
We currently ship only to the U.S. and U.S. possessions, and are unable to honor requests for catalogs mailed to international addresses. Orders to APO and FPO addresses are limited to those products that can be mailed via the U.S. Postal Service, which excludes all drop shipped items currently available online.
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| Is it safe to order online? |
Absolutely! Our order process is encrypted using Secure Sockets Layer (SSL) technology. All of your personal information-- including name, address, and credit card number--is encrypted so it cannot be read as the information travels across the Internet. To learn more about this technology, visit our Privacy and Security page. Ordinary e-mail is not so encrypted, so it is not advisable to place orders through or transmit your credit card number via E-mail.
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| How long will it take to get my order? |
We're proud to offer same-day shipping on most orders of in-stock merchandise, i.e. merchandise that we have in our warehouse. If you order in-stock items today by 2:00 p.m. Eastern (weekdays), your order will be on its way to you this afternoon.
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| What types of payment are accepted? |
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. You may use a personal check or a money order if you mail in your order.
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| Do I have to add tax to my order? |
Only Virginia residents are charged sales tax of 5%.
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| How will I know if my order has been shipped? |
Shortly after placing your order, you will receive a copy of your invoice by e-mail. Upon shipment of all or part of your order you will receive another email confirming the item(s) shipped, shipping address, and the tracking number, along with the appropriate URL for order tracking online. Should you have additional questions regarding the status of your order, please give us a call
(800-675-5071) or email us at customerservice@drivingcomfort.com.
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| The fine print on your latest email offer indicated that "some exclusions apply" to the sale. What does that mean? |
Certain manufacturers (for example WeatherTech and Covercraft) require that their products do not appear in our sales and promotional offers. We respect their products and their policies, but we also pride ourselves on giving our customers the best value possible. We offer these products at the lowest possible price every day, so even though they're not "on sale," you're still getting the best deal.
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